Article ID: 947477 – View products that this article applies to.
On a Windows Server based computer that has an HP printer that is installed, the printer spooler may crash randomly.
This problem occurs because of one of the following files:
To resolve this problem, contact the third-party manufacturer for help.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
Workaround for the problem that is caused by the Hpbmmon.dll file
To work around this problem, remove the HP Master Monitor. To do this, follow these steps:
Workaround for the problem that is caused by the Hpzpi4wm.dll file or the Hpzpp4wm.dll file
Note If this printer does not work with WinPrint, the following steps may not work. If this situation occurs, contact HP to upgrade the HPZPP4WM print processor to the newer version.
Workaround for the problem that is caused by the HPtcpMon.dll file